Framework for the Delivery of Government Electronic Services
Date Issued: 04 June 2020
Summary: 6/2020
This framework aims to provide guidance and best practices for managing IT services, ensuring they are suitable, reliable, and aligned with enterprise needs, ultimately improving business performance, optimizing IT costs, and enhancing customer satisfaction. Key practices detailed in the framework include identifying and cataloguing IT-enabled services, defining and preparing Service-Level Agreements (SLAs) and Operational-Level Agreements (OLAs), and continuously monitoring, reporting on, and reviewing service performance.
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Date Issued: 09 March 2025
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Personal Data Protection Circular
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Ministerial Circular No. (4) on the Digital Participation Policy
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Ministerial Circular No. 2-2024 on Systems Integration
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On the Basic Standards for Developing Government Applications on Mobile and Smart Devices
Date Issued: 28 February 2023
Summary: 19/2023
Regarding the Internet Usage Policy for the Administrative Units of the State
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National Digital Access Policy
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Summary: 14/2022
Unified Technical Support Agreement for Government Institutions between the MTCIT and Microsoft
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The necessity of adhering to conducting security assessments for websites, portals, service windows, and government electronic applications
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About the IoT (Internet of Things) Guideline
Date Issued: 15 May 2022
Summary: 8/2022
Regarding the Open Data Usage License
Date Issued: 04 April 2022
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Cloud-First Policy
Date Issued: 27 May 2020
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IT Service Providers Accreditation Program (Cloud and Hosting Services)
Date Issued: 21 November 2020
Summary: ––
Basic Standards for Database Security for Units of the State Administrative Apparatus
Date Issued: 05 April 2020
Summary: 3/2020
Controls for Employees in Information Security, Network Management, and Database Management Roles
Date Issued: 05 July 2020
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Controls for Using Video Communication Applications in State Administrative Units
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Controls for Employees in Roles Related to Systems Development and Analysis, Website Design, and Technical Support
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